Consumer Protection

L'Oréal: Pledge to Be Toxic-Free

Today, U.S. PIRG, Campaign for Safe Cosmetics (a project of Breast Cancer Prevention Partners (BCPP)), and Safer Chemicals Healthy Families delivered more than 150,000 petition signatures calling on the multinational cosmetic giant L’Oréal USA to eliminate cancer causing chemicals and to disclose its secret “fragrance” chemicals. 

What is the CFPB’s role in protecting consumers?

By | Gideon Weissman
Policy Analyst

The Consumer Financial Protection Bureau was created in the wake of the 2008 financial crisis with one mission: to protect consumers in the financial marketplace. But how exactly is it protecting consumers from mistreatment? We explain.

The Consumer Financial Protection Bureau (CFPB) is the first federal agency devoted to protecting consumers in the financial marketplace. In 2016, the CFPB held Wells Fargo accountable for unfair treatment of its customers.

In the 1990s, my grandmother lost $60,000 to a financial scammer who took advantage of her age and vulnerability. A lucky, and perhaps illegal, phone call from her bank flagged the problem to the family. Today, thanks to the Consumer Financial Protection Bureau, I think it’s likely the problem would be noticed and stopped sooner.

A Step Forward For Digital Privacy

By | Ed Mierzwinski
Consumer Program Director

Cross-post of a blog from Illinois PIRG director Abe Scarr on yesterday's State Senate victory on Internet privacy. The measure heads to the state House.  Just a few short weeks ago, the U.S. FCC supported successful Congressional efforts to repeal its own broadband rules. Illinois is among numerous states now taking the lead to restore privacy rights, after the FTC, the FCC and the Congress have supported efforts by Big Tech, cable and telephone lobbyists  to take them away. Of course, those lobbyists are now besieging state capitols, but this time, consumer protection prevailed.

U.S. PIRG, along with Consumers for Auto Reliability and Safety (CARS) and the Center for Auto Safety, is challenging in court recent actions by the Federal Trade Commission that put the health and safety of millions of Americans at risk. This week, we amended our previous court filings because the FTC has now filed unacceptable decrees with six, not three, used car dealers.

We've amended our petition for review against the FTC for allowing the sale of unfixed, recalled used cars

The Federal Trade Commission (FTC) has now filed unacceptable consent decrees with 3 more used car dealers, which we and our co-plaintiffs Center for Auto Safety and Consumers for Automobile Reliability and Safety (CARS) consider to be in violation of several provisions of law. We claim that the agency’s decisions to allow such demonstrably unsafe used vehicles to be sold to the public as “safe,” “repaired for safety issues,” or “subject to a rigorous inspection” violate several provisions of law. So we've updated our petition for review to the DC Circuit, U.S. Court of Appeals to challenge a total of 6 (not 3) of the agency's actions.

We've amended our lawsuit against the FTC for allowing sale of unsafe, unrepared recalled cars

The Federal Trade Commission (FTC) has now filed unacceptable consent decrees with 3 more used car dealers, which we and our co-plaintiffs Center for Auto Safety and Consumers for Automobile Reliability and Safety (CARS) consider to be in violation of several provisions of law. We claim that the agency’s decisions to allow such demonstrably unsafe used vehicles to be sold to the public as “safe,” “repaired for safety issues,” or “subject to a rigorous inspection” violate the FTC Act's Section 5 prohibition against unfair and deceptive practices and other points of law. So we've updated our complaint against the FTC to challenge a total of 6 of its actions.

The Consumer Financial Protection Bureau receives more complaints about debt collection than about any other topic. The complaints are submitted by consumers who reach out to the CFPB for help resolving problems with debt collectors and other problems in the financial marketplace.

Do Consumers Need the CFPB?

By | Elizabeth Ridlington
Policy Analyst

The Consumer Financial Protection Bureau helps protect consumers in the financial marketplace, which includes banks, debt collectors, mortgage and vehicle lenders, credit card companies, credit bureaus, payday lenders, student loan servicers, and other financial actors. The CFPB protects all consumers by implementing fair, clear and transparent rules to protect consumers in the financial marketplace.

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DEFEND THE CFPB

Tell your senators to oppose the “Financial CHOICE Act,” which would gut Wall Street reforms and destroy the Consumer Financial Protection Bureau as we know it.

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