Consumer Protection Updates

Was it 4 million, 14 million or 18 million records breached (how many times) (likely) by Chinese hackers? Whose fault was it? The USOPM director says no one's. Really? Perhaps the worst data breach ever raises lots of questions, but I haven't heard any good answers. Federal employees, their families, their friends and their neighbors -- because all of them could be victims -- deserve better answers, just as they deserve better service than USOPM's credit monitoring provider is giving them.

Two big consumer stories so far this week offer hope to consumers victimized by credit bureau errors and, more generally, by an inability to take credit bureaus, credit card companies, banks or payday lenders to court when harmed. On Monday, New York's Attorney General Eric Schneiderman signed a groundbreaking agreement with the Big Three credit bureaus, Equifax, Trans Union and Experian. Then today, the CFPB released a report finding that consumer legal rights are infringed by small-print forced arbitration clauses in credit card and other contracts.  The CFPB will hold a webcast public hearing at 11am Eastern time today (Tuesday) to discuss the report's findings and next steps.

Media Hit | Financial Reform

Credit Bureaus’ Deal to Improve Accuracy ‘Huge’ for Consumers

(Bloomberg) -- Buying homes, getting jobs and borrowing money will be easier after an agreement by the three biggest U.S. consumer credit reporting services with New York.[...] “It’s a sea change in the way the credit bureaus treat complaints,” said [U.S. PIRG's Ed] Mierzwinski. “The credit bureaus have been run by computers for years now. They’re going to have to hire more people and actually verify that what a creditor said is true.”

As if recent privacy breaches at the online tax preparer Turbotax and the health insurer Anthem weren't enough, it turns out that low-tech hacks can trick the vaunted Apple Pay system into giving up cash to thieves, too. Meanwhile, while the administration's blueprint for a Privacy Bill of Rights in 2012 was excellent, its new legislative draft from the Department of Commerce could have been written by the U.S. Chamber of Commerce. There is some good news on privacy, though.

UPDATED (9 Feb.) Retail store data breaches make a mess, but an easy one to clean up and the few consumers who become fraud victims are quickly made whole. The Anthem hackers, on the other hand, reportedly obtained a mother lode of information that could be used to commit a variety of serious frauds, including obtaining your tax refund. Read our tips here. Here's the first: Don't click on any emails claiming to be from Anthem; some may be malicious.

House's New Target: All Health, Safety, Financial Protections

By | Ed Mierzwinski
Consumer Program Director

Following their embarrassment a few weeks ago when a vote on Wall Street rollbacks using "name that post office" procedures failed, the good news is that House leaders are taking a hiatus from attacking financial reform directly this week. The bad news: instead, the House plans to move two proposals placing roadblocks in front of any agency -- from FDA and EPA to the CFPB -- seeking to establish public health, safety or financial safeguards. We're on the case.

Banks, debt collectors lead backdoor effort to robocall your cell phone!

By | Ed Mierzwinski
Consumer Program Director

Banks and debt collectors are leading a phalanx of powerful special interests seeking backdoor action to weaken the consumer protection law that prevent robocalls to your cell phone without your consent. We've joined other consumer and privacy leaders, and senators led by Ed Markey (MA), to stop them.

News Release | U.S. PIRG | Budget

Statement on the President's State of the Union Address

The State of the Union address is the President's opportunity to articulate his priorities.  In a time of divided government, action on many of the President's priorities will require an agreement with Congress.  However, it is notable the range of issues raised by the President where he and his Administration can take action independent of Congress. We list our U.S. PIRG position on key highlights:

News Release | U.S. PIRG | Consumer Protection, Higher Ed

USPIRG LAUDS CFPB SAFE STUDENT BANKING INITIATIVE

WASHINGTON, DC --   Today the Consumer Financial Protection Bureau launched an initiative to protect students from the high banking fees and aggressive marketing surrounding campus bank accounts.

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