Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

U.S. PIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 27 years, U.S. PIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for buying safer toys.

BIGGER BANKS, BIGGER FEES

In April, U.S. PIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

Blog Post | Consumer Protection

CFPB Adds Consumer Stories to Public Complaint Database | Ed Mierzwinski

Today, the CFPB took a step to make its excellent public database of consumer complaints even better, by adding complaint narratives (stories), but only with the consumer's consent. It's a step we've long urged. It will enrich our research into the marketplace, help consumers make choices and help good-actor firms avoid bad practices by others.

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Blog Post | Consumer Protection

As House Holds Oversight Hearing, 340 Groups Call For Defense of CFPB | Ed Mierzwinski

Today, Consumer Financial Protection Bureau Director Richard Cordray will present the CFPB's sixth semi-annual report to the House Financial Services Committee, whose majority members have been harsh critics of the successful consumer agency. Americans for Financial Reform, joined by the state PIRGs and a total of 340 national, state and local groups, sent Congress a letter explaining why the idea of the CFPB needs no defense, only more defenders.

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News Release | U.S. PIRG | Consumer Protection

FCC NET NEUTRALITY ORDER PROTECTS THE OPEN INTERNET

Today the FCC took not one but two critical actions to make sure that the Internet works for everybody. First, it issued a "Net Neutrality" order guaranteeing a free and open Internet. This Internet freedom order will prevent the phone and cable companies from granting fast lanes or other preferences to already powerful firms. The FCC also acted to override state laws that prevented local governments from building out broadband networks to compete with the phone and cable companies.

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News Release | U.S. PIRG | Consumer Protection

USPIRG Commends Department of Labor's Rule On Conflicted Retirement Advice

Today, we joined President Obama, Senator Elizabeth Warren, CFPB Director Rich Cordray, Labor Secretary Tom Perez and others at AARP as the President announced his strong support for a proposed Labor Department rule to close loopholes and to require Wall Street and other financial advisors to put consumers first when they give retirement advice. Wall Street has already launched a misleading attack. Read more to see our statement supporting the proposal, which will put billions of dollars back into retirement accounts.

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Blog Post | Consumer Protection

Competition laws also important to protect markets and consumers | Ed Mierzwinski

When companies use illegal practices to keep prices high or limit entry of innovative or lower-cost competitors, everyone loses. Learn more about our recent efforts under the antitrust and competition laws to make markets for prescription drugs and payments cards work fairly.

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The Consumer Financial Protection Bureau Under Attack

Listen to U.S. PIRG's Ed Mierzwinski debate Diane Katz of the Heritage Foundation on whether the landmark, PIRG-backed Consumer Financial Protection Bureau should be weakened as a condition of Senate confirmation of its director, Richard Cordray to a full term. The hour-long broadcast begins with an interview with Washington Post reporter Danielle Douglas.

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News Release | U.S. PIRG and NCLC | Consumer Protection, Financial Reform

New FTC Study Points to Much-Needed Reforms for Credit Reporting Industry

Advocates from the National Consumer Law Center and U.S. PIRG lauded the findings of a Federal Trade Commission study made public today that confirms their own findings that credit reports are riddled with errors. The groups also urged the Senate to confirm a full-term director of the Consumer Financial Protection Bureau (CFPB) to eliminate any uncertainty over the CFPB’s supervisory authority to examine credit bureau operations and order reforms.

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News Release | U.S. PIRG | Consumer Protection

Consumer Groups Call on President and Congress to Pursue Strong Consumer Agenda

In joint letters to President Obama and Congressional leaders, eight of the nation’s leading consumer organizations urged policymakers to pursue a strong, robust agenda of consumer reforms.

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Pittsburgh Post-Gazette: New Fees in the Cards from Credit Companies

Despite some new fees, cardholders are much better off then they were before protections ushered in by the card act, said Ed Mierzwinski, consumer program director for the U.S. Public Interest Research Group in Washington, D.C.

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Mortgage settlement will send billions to struggling homeowners

Almost 4 million homeowners might receive cash compensation and mortgage relief in a multi-billion-dollar settlement with 10 major banks, government regulators announced Monday. [...] “The money is grossly inadequate for homeowners, and the program will require careful oversight to ensure that all homeowners harmed get a fair chance at benefits,” said Ed Mierzwinski, the consumer program director for U.S. PIRG, a nonprofit advocacy group.

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Blog Post | Public Health, Consumer Protection

Preventing the Chobani Mold Problem

The constant stream of food recalls has made one thing clear: more needs to be done to protect Americans from the risk of unsafe food. Instead we’re seeing important rules, standards, and inspections that could significantly improve food safety getting blocked, underfunded, or delayed, allowing the drumbeat of recalls to continue.

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Blog Post | Consumer Protection

Fed Doubles Down On Bet To Raise Swipe Fees | Ed Mierzwinski

Yesterday, the Federal Reserve Board told a U.S. judge it would appeal his decision that the Fed's 2012 rule raising the swipe fees merchants pay to accept debit cards blatantly ignored Congressional intent to lower them. The Fed's rule harms small businesses, who pay the highest swipe fees in the world, as well as their customers, who pay more at the store and more at the pump, even if they pay with cash. But it helps the Fed's big bank patrons.

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Blog Post | Consumer Protection

Weird Big Bank Trick Raises Price of Beer and Soda | Ed Mierzwinski

UPDATED: August 8. Many of Enron's schemes involved sham transactions with itself that the SEC alleged had "no economic substance."  Taking a page from Enron's book, mega-bank Goldman Sachs is now moving tons of aluminum around and around its Detroit warehouses in similar transactions without apparent economic substance except to increase Goldman profits while raising costs of beer, soda and other goods relying on aluminum, delaying deliveries and disrupting aluminum markets. At a Senate hearing on the practice, Senator Elizabeth Warren (MA) said: "This movie will not end well."

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Blog Post | Food

Will U.S. trade deal with Europe threaten our safety and pocketbooks? | Ed Mierzwinski

(Updated 15 June 2013) U.S. officials have begun discussing a new Transatlantic Trade and Investment Partnership with Europe. The deal poses a serious threat to strong U.S food safety laws, new U.S. rules designed to prevent another bank-induced economic collapse and many other public protections. The threat will be lessened if the U.S. reverses its plan to conduct negotiations in the full view of some 600 industry "advisors" but secretly from the rest of us.

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Blog Post | Consumer Protection

Five Things The Credit Bureaus Don't Want You To Know | Ed Mierzwinski

If your name is Judy Thomas, you live in Ohio and you have good credit, you don't want to be mixed up with Judith Kendall who lives in Utah and doesn't have good credit. Last week, Judy explained her story to a U.S. Senate Commerce Committee hearing on credit bureau mistakes. We learned at least five things that the credit bureaus don't want you to know.

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