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What to do if you have a toy recalled by Mattel1.) The first step is for you to determine if you have a toy that has been affected by the recall. You can find a complete list of toys, complete with pictures and model numbers, that have been recalled at http://www.service.mattel.com or you can call one of the numbers on http://service.mattel.com/us/ContactUs.aspx based on the type of toy you're concerned about. You can locate toy model numbers on most recalled toys.2.) Once you think you own a Mattel toy affected by the recall, you can fill out a form (online) or provide your postal address (via phone), and Mattel will send you (via email or to a postal address) a color brochure with photos and toy numbers of every affected toy, as well as a pre-paid mailing label for return of the affected toys. 3.) After receiving your returned, affected toys, Mattel will send you vouchers for the amount of the toy(s)' original value or a replacement part (if applicable). Vouchers may be used at most national retailers and are good toward any Mattel or Fisher-Price manufactured product. You do not need to have the toy's original packaging or a receipt to return affected products to Mattel. |
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