Reports: The CFPB Gets Results for Consumers

Updated July 2015

The mission of the Consumer Financial Protection Bureau (CFPB) is to identify dangerous and unfair financial practices, educate consumers about these practices, and regulate the financial institutions that perpetuate them.

To help accomplish these goals, the CFPB has created the public Consumer Complaint Database. The database tracks complaints made by consumers to the CFPB and how they are resolved. It enables the CFPB to identify financial practices that threaten to harm consumers and enables the public to evaluate both the performance of the financial industry and of the CFPB.

Our report series reviews complaints to the CFPB nationally and on a state-by-state level, with the aim of uncovering patterns in the problems consumers are experiencing with financial products and services. Numerous news outlets, including the Wall Street Journal, Huffington Post, and Today Money, have covered our research.


September 2013: "Big Banks, Big Complaints" reviewed complaints about
bank accounts and services.
Read more here.




October 2013: "Private Loans, Public Complaints" reviewed complaints
about private student loans.
Read more here.




November 2013: "Big Credit Bureaus, Big Mistakes" reviewed complaints
about credit reporting.
Read more here.


January 2014: "Credit Cards, Consumer Complaints" reviewed complaints
about credit cards.
Read more here.




February 2014: "Debt Collectors, Debt Complaints" reviewed complaints
about debt collectors.
Read more here.


Mortgage report thumbnailJuly 2015:Mortgages and Mortgage Complaints reviewed complaints about mortgages and heralded the CFPB's recent (June 2015) inclusion, on a voluntary basis, of consumer narrative stories in the database going forward.


 To file a complaint with the CFPB, visit the complaint portal at
 To review complaints other consumers have made to the CFPB, visit
 the public Consumer Complaints Database at


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