Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

U.S. PIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, U.S. PIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, U.S. PIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

How Companies Turn Your Facebook Activity Into a Credit Score

This story in The Nation explains our work challenging the way data brokers use "black box," or secret, algorithms to make scoring decisions that may violate the law and deny credit opportunities. This work was also the subject of our recent livestream event featuring Professor Frank Pasquale and his new book, "The Black Box Society." We've now posted an archive of that event, in 3 chapters on our Youtube page.

> Keep Reading
Blog Post | Public Health, Food

Who Flipped the Antibiotics Script? | Steve Blackledge

The "cold-blooded capitalists" have made strides for public health, while the "heavy-handed government" sit on those hands. Consumer power is changing the antibiotics script.

> Keep Reading
Blog Post | Consumer Protection

Event 5/11 re new book on black box decisionmaking & consumers | Ed Mierzwinski

UPDATED TO CONFIRM CFPB Speaker. We are hosting an event Monday, 5/11, from 9am-noon ET to discuss a new book, The Black Box Society, with author Frank Pasquale. Click Keep Reading to RSVP to attend in person or to watch the livestream. While credit bureaus have long functioned as black box gatekeepers to opportunity, panelists will discuss the growing use of more and more, even less transparent black boxes to categorize consumers in the digital economy.

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

PIRG Commends Supporters of Duckworth Amendment to Protect Our Troops From High-Cost Loans

Last night, on a 32-30 bipartisan vote, the House Armed Services Committee supported the Tammy Duckworth (IL) amendment to strike language from the National Defense Authorization Act that would have delayed Pentagon-proposed improvements to the Military Lending Act of 2007. It's a critical victory for servicemembers, veterans and their families, although the fight to protect our troops from high-cost loans will continue.

> Keep Reading
Blog Post | Consumer Protection

U.S. House Considers Delay To Financial Protections for Servicemembers, Veterans | Ed Mierzwinski

(UPDATED 30 April): Last year the Department of Defense proposed needed improvements to the 2007 Military Lending Act, since high-cost lenders were exploiting loopholes to evade the law's 36% APR cap on loans to servicemembers to make loans at 400% APR or more, harming military families and threatening unit preparedness to defend the nation. Now, days before a committee vote, predatory lenders have succeeded in convincing House Armed Services Committee leaders to insert language into the National Defense Authorization Act that would delay the DoD regulations up to a year while needless, redundant studies are prepared. Only in Washington.

> Keep Reading

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News Release | U.S. PIRG | Consumer Protection

Amendment Would Thwart FCC's Proposed Rules for an Open Internet

Despite the commitments made by the FCC and the President, Republican members of the Senate have introduced a measure that would prevent FCC action on Network Neutrality and leave consumers on the Internet vulnerable to unfair and discriminatory practices.

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

Lawmakers Should Support a Broadband Plan Which Serves the Public Good

On the eve of One Web Day, public interest groups are urging Congress to support the National Broadband Plan.

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

Consumer And Privacy Groups Urge Congress to Enact Consumer Privacy Guarantees

A coalition of ten consumer and privacy advocacy organizations today called on Congress to enact legislation to protect consumer privacy in response to threats from the growing practices of online behavioral tracking and targeting.

> Keep Reading

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Blog Post | Consumer Protection

Haunted by a shopping cart, tracking me across the web | Ed Mierzwinski

On Black Friday no less, I surfed a few of my favorite e-commerce sites. At one, I even started to fill a cart. Now, the contents of that cart track me and appear on every page I open.

> Keep Reading
Blog Post | Consumer Protection

FTC to hotels: Nuisance add-on fees deceptive | Ed Mierzwinski

The FTC has warned 22 hotel chains that add-on fees, such as resort fees, may be deceptive. Meanwhile, air passenger groups are asking consumers to petition the White House to require that the Department of Transportation's FAA require full disclosure of airline fees.

> Keep Reading
Blog Post | Consumer Protection

Industry lobbyists pre-launch 2013 assault on financial reform and other financial follies | Ed Mierzwinski

(UPDATED (AGAIN)) Industry lobbyists, under cover of a "bi-partisan" center, have pre-launched their 2013 assault on financial reform. Meanwhile, as the FTC dings fake debt collectors, the CFPB heads to Seattle to presumably announce its authority to supervise or examine "larger" debt collectors. Read more for news of these and other financial follies.

> Keep Reading
Blog Post | Consumer Protection

FTC slams Equifax as Senate joins House inquiry into credit bureaus' data broker cousins | Ed Mierzwinski

This week the FTC ordered the massive credit bureau Equifax to disgorge $393,000 in profits and its customer, Direct Lending Source, to pay a $1.2 million civil penalty for selling lists of credit reports for illegal marketing purposes. Meanwhile, Senate Commerce Chairman Jay Rockefeller has announced his own investigation into the practice of unregulated data brokers, the close cousins of the credit bureaus that are already the subject of a bi-partisan House inquiry.

> Keep Reading
Blog Post | Consumer Protection

State Attorneys General Oppose Payday Lender Protection Bill In Congress | Ed Mierzwinski

Last week a bi-partisan group of 41 state Attorneys General announced their joint opposition to misguided legislation to take both the CFPB and the states off the payday lender crime beat. Nevertheless, the payday lenders continue to invest in the political process.

> Keep Reading

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