Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

U.S. PIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, U.S. PIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, U.S. PIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

Blog Post | Consumer Protection

On Veterans Day, How The CFPB Helps Veterans, and All of Us | Ed Mierzwinski

Columnist George Will recently (and not for the first time) urged Congress to “abolish the Consumer Financial Protection Bureau.” His reasons may seem to come from his conservative philosophy, but merely pander to the powerful Wall Street interests that left our economy in ruins just a few years ago. As a counterbalance, let’s discuss some recent speeches and statements by CFPB Director Richard Cordray on his vision for the bureau and some of its current work, including – on this Veteran’s Day – its efforts to protect military families from financial predators.

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News Release | U.S. PIRG | Consumer Protection

Today’s announcement of steps to improve credit and debit card security:

U.S. PIRG commends the President for using the government’s buying power to accelerate improvements in credit and debit security that are critically needed by American consumers and businesses.

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Blog Post | Consumer Protection

Why Didn't Chase Tell Customers About Breach, Before It Told Investors? | Ed Mierzwinski

News stories indicate that while JPM Chase, the nation's biggest bank, informed investors of the breach of up to 83 million customer records, it didn't, and won't, affirmatively reach out to warn actual customers. That's how the big banks roll, but it isn't good for consumer confidence. We discuss data security on NPR's Diane Rehm Show today at 10am ET.

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News Release | U.S. PIRG | Consumer Protection

Consumer Groups Commend CPSC Step Toward Eliminating Child Strangulations

We join leading child safety advocates to commend U.S. Consumer Product Safety Commisision (CPSC) staff for recommending that the commissioners accept our joint petition to consider adoption of a mandatory rule addressing window blind cord strangulations. At least 7 deaths have occurred in 2014; since 1996, window cord strangulations have resulted in at least 285 serious injuries or deaths.

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News Release | U.S. PIRG | Consumer Protection

U.S. PIRG Commends Defense Department for Protecting Military Families from Predatory Lenders

Today, we applaud the Department of Defense for its proposal to expand the protections of the 2007 Military Lending Act against predatory financial practices aimed at servicemembers and veterans and their families and that threaten the nation's military preparedness. The proposal also closes loopholes exploited by payday lenders, auto title pawn companies and other lenders to evade the law's intended protections.

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Blog Post | Consumer Protection

Leading investor groups oppose expected SEC effort to weaken rules (WE WIN DELAY!) | Ed Mierzwinski

UPDATED: WE WIN! SEC AGREES TO DELAY AND CONDUCT CAREFUL CONSIDERATION OF BAD PROPOSAL. Original: The SEC could vote as soon as August 22 to weaken protections against investor fraud -- under the false guise of stimulating jobs! U.S. PIRG, the Consumer Federation of America, the AFL-CIO, a former SEC commissioner and other investor advocates have sent a strong letter to the SEC urging it not to act, especially under unjustifiable emergency rules that deny a reasonable public comment period.

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Blog Post | Consumer Protection

Bumbo, CPSC Recall Baby Seat Linked To Skull Fractures | Ed Mierzwinski

The U.S. Consumer Product Safety Commission (CPSC) and Bumbo, maker of a baby seat linked to at least 21 skull fractures, have announced a repair recall to install a free safety belt. U.S. PIRG and other consumer groups had pressured them to act.

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Blog Post | Consumer Protection

Ancient English football club Man U to launch "ugly" IPO under new US law for "emerging" companies | Ed Mierzwinski

The venerable English football club Manchester United, founded in 1878, is expected to file an IPO today under a new U.S. law, the JOBS Act, that passed overwhelmingly because it was intended to help newer, smaller companies go public. Over at The Motley Fool, they say: "Thank the JOBS Act for the Ugliest IPO of the Year."

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Blog Post | Consumer Protection

Emergency-room debt collector pays penalty but says no patient had "problematic interaction"? | Ed Mierzwinski

Last week, Minnesota Attorney General Lori Swanson settled her case with Accretive Health, the debt collector that allegedly acts as a gatekeeper to obtaining emergency-room treatment. The AG's legal filing has  affidavits from 60 victims but in a press release, the debt collector says "the Attorney General did not and could not identify a single patient in Minnesota who experienced a problematic interaction with an Accretive Health employee." Hunh?

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Blog Post | Consumer Protection

Privacy Hawks Demand Info From Data Brokers | Ed Mierzwinski

A bi-partisan group of members of Congress, led by the political odd couple of Reps. Ed Markey (D-MA) and Joe Barton (R-TX), have sent detailed information demands to a number of virtually unregulated data brokers. The firms buy and sell information gleaned from public record databases, social network sites and other sources; but unlike the Big Three credit bureaus, no one really knows what they are up to.

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