Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

U.S. PIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 27 years, U.S. PIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for buying safer toys.

BIGGER BANKS, BIGGER FEES

In April, U.S. PIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

Blog Post | Consumer Protection

FTC slams Equifax as Senate joins House inquiry into credit bureaus' data broker cousins | Ed Mierzwinski

This week the FTC ordered the massive credit bureau Equifax to disgorge $393,000 in profits and its customer, Direct Lending Source, to pay a $1.2 million civil penalty for selling lists of credit reports for illegal marketing purposes. Meanwhile, Senate Commerce Chairman Jay Rockefeller has announced his own investigation into the practice of unregulated data brokers, the close cousins of the credit bureaus that are already the subject of a bi-partisan House inquiry.

> Keep Reading
Blog Post | Consumer Protection

State Attorneys General Oppose Payday Lender Protection Bill In Congress | Ed Mierzwinski

Last week a bi-partisan group of 41 state Attorneys General announced their joint opposition to misguided legislation to take both the CFPB and the states off the payday lender crime beat. Nevertheless, the payday lenders continue to invest in the political process.

> Keep Reading
Blog Post | Consumer Protection

new consumer group, Consumers Count, to fight for arbitration reform | Ed Mierzwinski

Today, consumerscount.org launched as a website using "crowdsourcing" to help consumers band together to fight back when they have same complaint against the same company, but are limited by forced arbitration clauses and restrictions on class action rights from obtaining redress. At least until the CFPB bans forced arbitration, we need innovative ideas like consumerscount.

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Blog Post | Consumer Protection

It's the 30th anniversary of Connecticut's New Car Lemon Law | Ed Mierzwinski

Thirty years ago today, the nation's first new car lemon law took effect in Connecticut. I was ConnPIRG's director at the time, when we joined a freshman state legislator, John Woodcock, to take on both Detroit and the even-more-powerful (in Hartford, that is) Connecticut car dealers.

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Blog Post | Consumer Protection

Consumer Reports: Ticketmaster worst of 52 online shopping sites | Ed Mierzwinski

We are shocked, shocked to find in our latest Consumer Reports magazine that Ticketmaster came in last in a Consumer Reports member survey asking for online retailer ratings. Could it be the fees or maybe the "deceptive" sales tactics?

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Blog Post | Consumer Protection

PIRG, Others Urge CPSC Recall of Bumbo Baby Seat Due to Skull Fracture Risk | Ed Mierzwinski

Over at the CALPIRG blog, consumer advocate Jon Fox explains why CALPIRG, U.S. PIRG, Kids In Danger and other leading groups have asked the Consumer Product Safety Commission, in a letter, to recall the Bumbo baby seat. Previous remedial actions, including labeling the seat with warnings, haven't prevented an alarming number of injuries, including over thirty skull fractures.

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Blog Post | Consumer Protection

Encouraging news on HUD/state AG settlement with big mortgage servicers | Ed Mierzwinski

Update: The terms of the settlement, which was announced this morning, are at the page http://www.nationalmortgagesettlement.com. We are reading it now. Original: If I am reading the overnight news stories correctly (NY TIMES and Politico and Boston Globe), it appears that negotiators have clarified that the well-publicized settlement between HUD and state AGs and the nation's 5 largest mortgage servicers will not release the big banks from claims related to their activities with the mysterious entity known as MERS that aided and abetted their illegal foreclosures. If so, this is a big deal in ultimately holding the big banks fully accountable.

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Blog Post | Consumer Protection

Airline passenger rights reforms finally take off, heading to President's desk | Ed Mierzwinski

PIRG-backed reforms designed to guarantee that passengers stranded in planes sitting on runways are not treated like cattle have been passed by the House and Senate and are expected to be signed by the president as part of FAA reauthorization (New York Times story). The reforms are largely based on the work of former stranded passenger Kate Hanni and her flyersrights.org campaign for an Airline Passenger Bill of Rights (Kate's statement).

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Blog Post | Consumer Protection

Should Facebook And Google Be Regulated As Credit Bureaus? | Ed Mierzwinski

In a series of joint privacy petitions to the Federal Trade Commission beginning in 2006 and extended more recently to include behavioral targeting, as well as medical and mobile marketing, U.S. PIRG and the Center for Digital Democracy (sometimes with allies) have argued for greater scrutiny and regulation of the online digital marketing and behavioral targeting ecosystem that involves companies you do business with, social networking tools, third-party advertisers and other players. Today, in the New York Times, Professor Lori Andrews says that "Facebook is Using You."

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Blog Post | Consumer Protection

Some Consumer News of the Week, In Case You Missed It | Ed Mierzwinski

It's hard to keep up, so here are some key consumer news stories I am following that you may have missed this week. We start with CALPIRG Education Fund's new "Cell Phone Guide," look at the Consumer Federation of America's report on auto insurance discrimination and take you all the way to the NYPIRG Straphangers Campaign survey on what's "good, bad and ugly (rats!)" in NYC subway stations.

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TOY SAFETY TIPS ON-THE-GO

From toxic chemicals to choking hazards to dangerous magnets, see what dangerous toys to watch out for while you shop.

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