Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

U.S. PIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 27 years, U.S. PIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for buying safer toys.

BIGGER BANKS, BIGGER FEES

In April, U.S. PIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

Blog Post | Consumer Protection

CFPB gets results for consumers, slams Chase for deceptive card add-ons | Ed Mierzwinski

Earlier this week, USPIRG Education Fund released "Big Banks, Big Complaints," a report documenting how the CFPB is helping bank customers with its public complaint database. Today, the CFPB announced it had imposed a $20 million civil penalty on JP Morgan Chase and ordered it to refund $309 million to over 2 million consumers for deceptively marketing junky credit card add-on products, some of which consumers didn't even receive. The CFPB is getting results.

> Keep Reading
News Release | US PIRG Education Fund | Consumer Protection

New Report Identifies Banks Consumers Complain About Most

WASHINGTON – Thousands of Americans are using the Consumer Financial Protection Bureau’s public Consumer Complaints Database to settle disputes with their banks, according to a new report from the US PIRG Education Fund. The report highlights banks that generated the most complaints through their various banking services in each state.

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News Release | U.S. PIRG | Budget, Food, Tax

Groups, Lawmakers Demand Cuts to Ag Subsidies, Deliver Petitions from 278,000 Citizens, 1,000 Small Farmers

Representatives Ron Kind (D-WI) and Tom Petri (R-WI) joined groups from across the political spectrum to deliver petitions and call on Congress to end subsidies to large agribusinesses, which are a part of the Farm Bill that is set to expire at the end of this month. 

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Blog Post | Public Health, Consumer Protection

Preventing the Chobani Mold Problem

The constant stream of food recalls has made one thing clear: more needs to be done to protect Americans from the risk of unsafe food. Instead we’re seeing important rules, standards, and inspections that could significantly improve food safety getting blocked, underfunded, or delayed, allowing the drumbeat of recalls to continue.

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Bounced Checks Could Land You On A Banking Blacklist

"NEW YORK (CBSNewYork) — Bounced checks and forgotten overdraft fees can happen to anybody. But now, some banks are using those money mistakes against customers. [...] Consumer advocates said that some of the people being shut out have records that were dinged accidentally." (Video and print story available)

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News Release | U.S. PIRG | Consumer Protection

Consumer And Privacy Groups Urge Congress to Enact Consumer Privacy Guarantees

A coalition of ten consumer and privacy advocacy organizations today called on Congress to enact legislation to protect consumer privacy in response to threats from the growing practices of online behavioral tracking and targeting.

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Blog Post | Consumer Protection

CFPB May Announce It Has "Guns, Lots of Guns" To Regulate Credit Bureaus | Ed Mierzwinski

The CFPB travels to Detroit Monday, July 16th, for a field hearing on credit reporting. It seems like a fine opportunity to announce a final anticipated rule giving it full authority -"guns, lots of guns" - to look inside the black box operations of Trans Union, Equifax and Experian-- the Big Three self-anointed and little-scrutinized gatekeepers to financial and employment opportunity despite their long record of mistakes and failure to give consumers a chance to fix them.

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Blog Post | Consumer Protection

Arbitration: it's not just bad for you, it's bad for fair arbitrators, too | Ed Mierzwinski

A Bloomberg columnist is reporting that the securities industry's self-regulator FINRA has fired 3 arbitrators who ruled against BofA's Merrill Lynch in favor of a presumably grievously ripped-off investor (they rarely win). It's time for both the SEC, for investors, and the CFPB, for consumers, to step up and use their Wall Street Reform and Consumer Protection Act powers to ban forced arbitration.

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Blog Post | Consumer Protection

On the Internet, Everyone Knows If You're A Big Dog, Or Just A Dog | Ed Mierzwinski

A Wall Street Journal story today has everyone talking about how Internet sites use profiles and cookies to offer different customers different offers, or the same product for different prices. On the Internet today, everybody knows whether you're a big dog, or just a dog.

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Blog Post | Consumer Protection

CFPB launches searchable credit card complaint database today | Ed Mierzwinski

Joining agencies that regulate cars, toys and other consumer products, medical devices and airline service, today the Consumer Financial Protection Bureau rolls out a searchable online complaint database. The CFPB's new tool, for credit cards to start,  comes in the nick of time to help consumers who the LA Times warns may be tricked into automatically signing up for an over-priced junky Citibank add-on monitoring service.

> Keep Reading
Blog Post | Food

A Farm Bill Boondoggle | Nasima Hossain

The U.S. Senate is on the verge of doubling down on the principle that billions of taxpayer dollars should go to making the largest, most profitable agribusinesses even more profitable.  And despite knowing that many of these subsidies underwrite junk food ingredients like high fructose corn syrup, some Senators are proposing not only to maintain, but actually to expand this wasteful spending. How could this be happening?

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