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August 11, 2005

Web Firms Sharing Credit Card Numbers

Last night, we appeared in a DC Fox-5 (WTTG) investigative story (transcript) exposing how web sites share credit card numbers with third parties and the third parties bill the credit cards for products the consumer didn't knowingly order. It's an old scam that's moved from telemarketers to the Internet.

According to the story, one of the victims bought a ticket from Ticketmaster.Com, then clicked on a "Rewards" popup, looked at the site that appeared -- thought "No Thanks" -- and then left it. Some time later she found that her credit card had been billed. In small print on the first site, she'd allegedly "agreed" that if she clicked the popup her credit card would be billed for a trial offer for a $7/month club under terms described partly on the screen. The small print, supposedly buttressed by more small print in the "Privacy Policy" and "Terms and Conditions" pages apparently told her that Ticketmaster could share her credit card information with the rewards firm if she used the site to buy a ticket. Two other victims had stories about other web merchants in the Fox piece, called "Terms and Conditions."

Identical scandals associated with so-called "free-to-pay" scams by telemarketers (some obtaining the information not from merchants but, incredibly, from regulated banks), resulted in hefty regulatory activity. "Free-to-pay" means a trial offer-- where you must cancel your credit card within a certain period of time or you are billed. The problem is exacerbated where a consumer hasn't given out his credit card number in the first place and is unaware that the telemarketer has it. State Attorneys General call this "pre-acquired account telemarketing" and it turns a purchase upside down. If you haven't given out a credit card number or handed anyone cash, how you have entered into a transaction?

After pressure was brought by state Attorneys General (their comments), the Federal Trade Commission amended the Telemarketing Sales Rule (TSR) prohibiting telemarketers from billing consumer credit cards in a similar way. The telemarketers are now required to ask consumers to read back at least part of their credit card number as a way of documenting that they have actually agreed to a transaction.

As the AGs argued in their comments to FTC: "The essential characteristic of [preacquired account telemarketing]is the ability of the telemarketer to charge the consumer’s account without traditional forms of consent."

So, in its final rule, the FTC said the following, for telemarketers:

"(i) In any telemarketing transaction involving preacquired account information and a free-to-pay conversion feature, the seller or telemarketer must: (A) obtain from the customer, at a minimum, the last four (4) digits of the account number to be charged;(B) obtain from the customer his or her express agreement to be charged for the goods or services and to be charged using the account number..."

Now we need a similar rule for the web that is based on real understanding and real consent, not simple clicking.

Posted by Ed Mierzwinski at August 11, 2005 04:17 PM


Comments

I ordered flowers on the FTB.Com site. The next thing you know I was a member of Reservation Rewards.com. They charged my credit card $10.00. I cancelled (which was easy) but they would not refund the $10.00. I called FTB. They said they could do nothing -- that I apparently checked a box signing up. That I don't remember.

Posted by: Don Laurila at February 4, 2006 12:29 PM

I'm furious at the info I've found on this and the fact that nothing has already been done! Just found out I've been charged $10 for 5 months for Reservation Rewards after signing up for Classmates.com. I called the RR customer service # and got a robotic idiot on the other end who gave me the typical "it isn't policy to return it all, but we'll go ahead and do it" that I've read so much about tonight. I also wrote Classmates and expressed my disgust with them as well as demanded my membership be cancelled and my money from THEM refunded as well. How can they possibly parter with these people? Webloyalty is the parent company of Reservation Rewards. Increased in revenue by 56% in one year...No FREAKIN WONDER!!!!! People don't even know they are being charged. And people....what they're doing is considered legal. That is scary.

Posted by: Melissa at February 9, 2006 09:41 PM

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