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CFPB Gets Results for Consumers...And Taxpayers, Too | Ed Mierzwinski

The CFPB's latest enforcement action against Bank of America resulted in $727 million of consumer refunds for unfair credit card practices. But taxpayers also benefited, since CFPB told BofA it could not take a tax writeoff on the $25 million civil penalty fine it also was required to pay.

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News Release | U.S. PIRG Education Fund | Consumer Protection

Report: Spirit Is Most Complained-About Airline

WASHINGTON – Spirit Airlines passengers are most likely to complain about their experience, according to a report released today by the U.S. PIRG Education Fund. Among major airlines, Spirit generates the most complaints for its size and generates an increasing number of complaints each year. Other most-complained about firms include Frontier Airlines, United Airlines, and American Airlines.

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Report | U.S. PIRG Education Fund | Consumer Protection

The Unfriendly Skies

Consolidation in the airline industry, along with pressures created by new security rules and the recent high cost of aviation gasoline, has changed the way we fly. It seems as if every consumer has an airline travel story—how they were trapped on the tarmac, tricked by fees, missed their connection, or lost their bag.

What many consumers don’t know is that they do have a number of new rights as well as a right to complain, both to the airline and to the government.

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News Release | U.S. PIRG Education Fund | Budget, Tax

New Report Ranks Transparency of Government Spending in the 50 States

Most states are improving the transparency of government spending, but some do a much better job than others.

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Report | U.S. PIRG Education Fund and the Student PIRGs | Higher Ed

Affordable Textbooks: A Policy Guide

A guide to policy on textbook affordability through the development of open-source textbooks.

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News Release | U.S. PIRG | Public Health

Cantaloupe Salmonella Outbreak Highlights Need for Strong Food Safety Programs

The Food Safety Modernization Act, signed into law by President Obama in January 2011, requires the U.S. Food and Drug Administration to establish new food safety rules, including new standards for growing fruits and vegetables. Those rules were originally intended to come out at the beginning of 2012, but eight months later we are still waiting for these rules to be released.

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New York Times: Secret E-Scores Chart Consumers’ Buying Power

Ed Mierzwinski, consumer program director at the United States Public Interest Research Group in Washington, worries that federal laws haven’t kept pace with change in the digital age. “There’s a nontransparent, opaque scoring system that collects information about you to generate a score — and what your score is results in the offers you get on the Internet,” he says. “In most cases, you don’t know who is collecting the information, you don’t know what predictions they have made about you, or the potential for being denied choice or paying too much.”

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News Release | U.S. PIRG | Higher Ed

CFPB Issues Consumer Advisory on Campus Debit Cards, Asks for Stories

Washington, D.C. – The Consumer Financial Protection Bureau today issued a consumer advisory on its blog providing tips for students expecting scholarships and loans onto “what appears to be – a school-endorsed debit card.” The blog post comes just a day after the FDIC, a bank regulator, fined the largest campus debit card provider, Higher One, for unfair and unsafe practices.  The bureau is also asking consumers to share their experiences and provides a tool to submit complaints. 

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News Release | U.S. PIRG | Higher Ed

FDIC Orders Higher One to Repay Students $11 million in Campus Debit Card Settlement 

Washington, D.C. – The Federal Deposit Insurance Corporation (FDIC) today announced an $11 million civil penalty and restitution settlement with the largest campus financial aid disbursement and debit card company Higher One and its bank affiliate for alleged “unfair” and “unsafe” practices involving overdraft fees imposed on college students. 

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