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Feds solve problems for unhappy bank customers

Got a beef with your bank and you can't get it resolved?
Don't sit there steaming. Complain to the Consumer Financial Protection Bureau (CFPB), the federal government's new financial watchdog.

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News Release | U.S. PIRG | Consumer Protection

CFPB Gets Results: Orders Chase Bank to Repay Consumers Over $300 Million Over Sale of Junky Credit Card Add-On Products That Weren’t Even Delivered

Yesterday the CFPB fined Chase Bank $20 million and ordered it to refund over 2 million consumers a total of over $300 million over the sale of junky credit card and debit card add-ons that weren’t even delivered.

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Blog Post | Consumer Protection

CFPB gets results for consumers, slams Chase for deceptive card add-ons | Ed Mierzwinski

Earlier this week, USPIRG Education Fund released "Big Banks, Big Complaints," a report documenting how the CFPB is helping bank customers with its public complaint database. Today, the CFPB announced it had imposed a $20 million civil penalty on JP Morgan Chase and ordered it to refund $309 million to over 2 million consumers for deceptively marketing junky credit card add-on products, some of which consumers didn't even receive. The CFPB is getting results.

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News Release | U.S. PIRG | Budget, Tax

Senator Levin Introduces Bill to Crack Down on Tax Haven Abuse

Senator Carl Levin (D-MI), joined by cosponsors Sheldon Whitehouse (D-RI), Mark Begich (D-AK), and Jeanne Shaheen (D-NH), introduced the Stop Tax Haven Abuse Act, which would save $220 billion over the next ten years. U.S. PIRG draws attention to the abuse by shipping more than 700 postcards to a Bank of American P.O. box in the Cayman Islands, a well-known tax haven. 

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News Release | U.S. PIRG | Budget, Tax

JPMorgan Shouldn’t Receive Tax Windfall for London Whale Penalty

Unless regulators forbid JPMorgan Chase from writing off an $800 million settlement as a tax deduction, taxpayers could end up shouldering 35 percent of the cost of the settlement.

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News Release | U.S. PIRG Education Fund | Democracy

When Schapiro Steps Down, SEC Should Step Up on Political Spending Disclosure

As Chairwoman Mary Schapiro ends her term at the Securities and Exchange Commission, U.S. PIRG urges President Obama to appoint a chairperson who will prioritize rulemaking that would bring post-Citizens United “dark money” corporate political spending into the light.

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News Release | U.S. PIRG Education Fund | Public Health

Survey Finds Dangerous Toys on Store Shelves

Dangerous or toxic toys can still be found on America’s store shelves, according to U.S. Public Interest Research Group’s 27th annual Trouble in Toyland report. It reveals the results of laboratory testing on toys for lead, cadmium and phthalates, all of which have been proven to have serious adverse health impacts on the development of young children. The survey also found small toys that pose a choking hazard, extremely loud toys that threaten children’s hearing, and toy magnets that can cause serious injury.

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News Release | U.S. PIRG | Tax

This Time, BP Settlement Protects Taxpayers

The Department of Justice saved taxpayers over $1 billion by negotiating to make sure BP would not take today's $4.5 billion legal settlement as a tax deduction.

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News Release | Ohio PIRG Education Fund | Transportation

As Ohio Awaits Study of Turnpike Future, Consumer Group Outlines Need for Answers

Eight questions that must be answered before the state could seriously consider privatizing the Ohio Turnpike.

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News Release | U.S. PIRG Education Fund | Financial Reform

New Survey Shows Free Checking Widely Available At Small Banks But Banks Still Hiding Fees from Consumers

A survey of hundreds of banks and credit unions in 24 states and the District of Columbia found that free checking remains available at more than 6 out of 10 small banks and credit unions but was only found at one-quarter of surveyed big banks (those with over $10 billion in deposits). The survey released today by the U.S. Public Interest Research Group also revealed that fewer than half of branches surveyed obeyed their legal duty to fully disclose fees to prospective customers on the first request, while 12% provided no fee information at all.

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Report | U.S. PIRG | Democracy

Dirty Dollars, Dirty Air

This report documents the influence of the auto and oil industry on public policy and debates surrounding the control of pollution that causes smog, soot and global warming. It tracks the amount of campaign contributions made by the 164 largest companies in the automobile and oil industries and how those contributions influenced members of Congress on clean air issues.

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Report | U.S. PIRG Education Fund | Democracy

Pushing The Limit

At least five proposals to increase limits on contributions by individuals to congressional candidates -- either as stand-alone measures or as part of a package of campaign finance measures -- have been floated by important political groups and individuals in the past year. The following paper analyzes the likely impact of these proposals on which candidates get elected and on the power of wealthy interests vs. the general public in governmental decision making.

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Report | U.S. PIRG | Consumer Protection

ATM: Always Taking Money

This PIRG national survey, done in March 1999, compares surcharging practices at 336 banks and 31 credit unions to the results of PIRG's spring 1998 report, "Big Banks, Bigger ATM Fees."

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Report | U.S. PIRG | Consumer Protection

Mistakes Do Happen 1998

This is the PIRGs' sixth study on credit report accuracy and privacy issues since 1991. This report is our first investigation of credit report accuracy since 1996 Congressional changes to the federal Fair Credit Reporting Act (FCRA), designed to improve the accuracy and ease of access to reports, took effect in September 1997. The findings of Mistakes Can Happen are troubling. An alarming number of credit reports contain serious errors that could cause the denial of credit, a loan, or even a job. Further, some consumers never even received their reports, even after repeated calls. 

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Priority Action

The overuse of antibiotics on factory farms is threatening these lifesaving antibiotics. Call on the Obama administration to put an end to the worst practices. 

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