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The biggest credit card complaint: your bill

Billing disputes, interest rate issues and fraud concerns are the most frequent complaints filed by credit card users, according to a new report issued this week by the Public Interest Research Group. The consumer advocacy organization examined all 175,000 complaints filed with the Consumer Financial Protection Bureau (CFPB) since it began taking complaints in 2011, including 29,000 filed against credit card issuers, to determine the ranking.

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News Release | U.S. PIRG | Budget

A Step In The Right Direction: Appropriations Bill Roots Out Some Waste, but Doesn’t Do Enough To Protect Public Priorities and End Special Interest Handouts

Statement of U.S. PIRG Tax and Budget Associate Jaimie Woo on the Bipartisan Omnibus Appropriations Bill passed by the House of Representatives. 

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Media Hit | Budget

Congress Sheds Light On Government Waste

The House Oversight and Government Reform Committee discussed ways to reduce government waste at a hearing Thursday, with a group of think tanks offering recommendations that ranged from cutting military programs to stopping aid to states.

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News Release | U.S. PIRG Education Fund | Consumer Protection

Report: Capital One Most-Complained-About Credit Card Company

WASHINGTON – Consumers file more complaints about Capital One than any other credit card company, according to a report released today by U.S. PIRG Education Fund. The report, which looked at data from the Consumer Financial Protection Bureau’s (CFPB) public Consumer Complaints Database, also found that consumers in the District of Columbia and Delaware are most likely to file credit card complaints.

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Federal Consumer Agency Ponders Its Next Crusades

The Consumer Financial Protection Bureau, which has already overcome considerable political resistance, has managed to pack some punches in the last few months on behalf of the purchasing public it represents.[...] Ed Mierzwinski, consumer program director at the United States Public Interest Research Group, said this might be the single most important issue on the agency’s agenda. “The biggest thing we are hoping for in 2014 is to finish or at least make major progress with the arbitration rule and ban forced arbitration in consumer contracts,” he said. “In many of these cases you are ripped off for $10 or $100 each. But millions of consumers are ripped off. That’s why we think it’s a very big deal.”

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News Release | U.S. PIRG Education Fund | Transportation

New Study Reveals Driving on the Decline in 46 States

Americans have cut their per-person driving miles in 46 states plus Washington, D.C., since the middle of the last decade. The states with the biggest reductions in driving miles generally were not the states hit hardest by the economic downturn. The majority—almost three-quarters—of the states where per-person driving miles declined more quickly than the national average actually saw smaller increases in unemployment compared to the rest of the nation.

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News Release | U.S. PIRG | Higher Ed

President Makes Commitment to College Access

Students are the future of this country and it is critical that we set them up for success. Today, the president made a serious commitment to increasing access to higher education, and that is a major step in the right direction.

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News Release | U.S. PIRG Education Fund | Health Care

U.S. PIRG Education Fund Announces “Health Insurance 101” Campus Education Campaign

U.S. PIRG Education Fund celebrated the kick-off of its new health care outreach and education effort focusing on young Americans. The outreach effort comes as the Affordable Care Act’s “health insurance marketplaces” prepare to open in states across the country.

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News Release | U.S. PIRG | Consumer Protection

Five Safety Breakthroughs in Five Years

On August 14, 2008, the CPSIA was signed into law after a deliberative process and overwhelming bipartisan support in both the U.S. House and Senate. The law includes strong product safety reforms that revitalized the Consumer Product Safety Commission.

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An $18 Million Lesson in Handling Credit Report Errors

"Even after sending more than 13 letters to Equifax over the course of two years, Julie Miller could not get the big credit bureau to remove a host of errors that it inserted into her credit report. [...] So she tried suing. That worked. [...] “Big punitive penalties may help force the bureaus to upgrade their 20th-century algorithms and incompetent dispute reinvestigation processes,” said Ed Mierzwinski, consumer program director at the United States Public Interest Research Group. “But C.F.P.B.’s authority to supervise the big credit bureaus is one of the most significant powers Congress gave it.”

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Report | U.S. PIRG | Public Health, Consumer Protection

Total Recall: The Need for CPSC Reform Now

This report explains why Congress needs to enact a strong final law that includes all of these key uncompleted reforms - a new toy standard that requires mandatory safety testing for toys, a ban on toxic phthalates, and whistleblower protections  - while rejecting industry’s eleventh-hour demands to add new and unprecedented limits on state authority to enforce and enact product safety laws.

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Report | CALPIRG Education Fund | Health Care

Diagnosing the High Cost of Health Care

California spends billions of health care dollars on unnecessary treatments and services, administrative waste, and overpriced, sometimes harmful, medications. By finding ways to cut waste in its health care system and to reform an incentive structure that encourages overspending, California can reduce the burden that health care costs impose on our economy.

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Report | U.S. PIRG Education Fund | Higher Ed

Cutting Interest Rates, Lowering Student Debt

In 21st century America, a college education is critical for individual success and the strength of our nation. Higher education is associated with better health, greater wealth and more vibrant civic participation, as well national economic competitiveness in today’s global environment. As the need for a college degree has grown, however, so has the cost of obtaining that education. The result is increased reliance on loans to pay for college.

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Report | U.S. PIRG Education Fund | Transportation

Squandering the Stimulus

Nothing illustrates how the lack of transportation options hurts consumers and our economy more than the fact that, since approval of the tax rebates in February, Americans on average have already spent the amount of their stimulus checks at the pump.

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Report | CALPIRG | Health Care

Playing by Their Own Rules

Drug companies spend billions annually marketing their latest, most expensive drugs to doctors. These marketing efforts do not rely solely on scientific research and medical benefits, however; they employ a barrage of gifts, expensive meals, and wine-and-dine events to gain access to doctors. The result is that doctors looking for objective data about the efficacy and safety of pharmaceuticals are ensnared by this system, and find it increasingly easy to look to the drug companies for information.

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Blog Post | Consumer Protection

CFPB launches searchable credit card complaint database today | Ed Mierzwinski

Joining agencies that regulate cars, toys and other consumer products, medical devices and airline service, today the Consumer Financial Protection Bureau rolls out a searchable online complaint database. The CFPB's new tool, for credit cards to start,  comes in the nick of time to help consumers who the LA Times warns may be tricked into automatically signing up for an over-priced junky Citibank add-on monitoring service.

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Blog Post | Food

A Farm Bill Boondoggle | Nasima Hossain

The U.S. Senate is on the verge of doubling down on the principle that billions of taxpayer dollars should go to making the largest, most profitable agribusinesses even more profitable.  And despite knowing that many of these subsidies underwrite junk food ingredients like high fructose corn syrup, some Senators are proposing not only to maintain, but actually to expand this wasteful spending. How could this be happening?

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Blog Post | Democracy

Why Target is Still a Target

Two years ago, when Target’s CEO Gregg Steinhafel used corporate general treasury funds to support a group backing a candidate known for his outspoken anti-LGBT positions, it was more than a blemish on the reputation of a corporation that brands itself as progressive. That irresponsible contribution was a violation of both shareholder and public trust and, not surprisingly, it resulted in scandal and boycotts that threatened the assets of shareholders who never authorized the use of their money for political spending

Target learned first-hand what it should have already known: consumers and shareholders do not want corporations to muddy up our democracy by interfering with our elections, yet it has not yet adopted a policy against this spending. Today, at Target’s annual shareholder meeting in Chicago, shareholders will take a vote on a resolution to refrain from political spending to once again remind Target that corporate electioneering is bad for shareholders and is bad for democracy.

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Blog Post | Consumer Protection

What Will JP Morgan Chase Chief Jamie Dimon Testify To Today? | Ed Mierzwinski

(UPDATED) At 10am, the U.S. Senate Banking Committee will ask JP Morgan Chase chief Jamie Dimon questions perhaps including "What did you know and when did you know it?" and "Did your $3 billion in gambling losses violate the Volcker rule against betting you rown (and the depositors') money?" We will be there, tweeting from @edmpirg.

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Blog Post | Consumer Protection

Spokeo to pay $800,000 in FTC settlement: Sold social network data for employment uses | Ed Mierzwinski

(POST UPDATED): The data broker Spokeo has agreed to pay penalties of $800,000 over multiple violations of the Fair Credit Reporting and FTC Acts. It's important as the first FTC case over the "sale of Internet and social media data in the employment screening context."

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Priority Action

The overuse of antibiotics on factory farms is threatening these lifesaving antibiotics. Call on the Obama administration to put an end to the worst practices. 

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